Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can resolve remote issues during a single service visit, typically within 30-60 minutes. Common problems like battery replacement, reprogramming, or frequency interference can be fixed on the spot. If your remote needs replacement, we carry a variety of universal and brand-specific remotes in our service vehicles. For more complex issues involving the opener's receiver, we may need to order parts, but we'll have you back up and running within 24-48 hours.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote issues typically stem from several common causes: dead or weak batteries (the most frequent culprit), signal interference from nearby electronics or LED lights, programming errors after power outages, worn contact points inside the remote, or issues with the opener's antenna. Sometimes the problem isn't the remote at all—it could be a malfunctioning logic board in the opener itself. Our technicians diagnose the exact cause before recommending solutions, ensuring you don't replace parts unnecessarily.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new aluminum garage door installation affordable. We partner with several financing providers offering plans from 6 to 60 months with competitive interest rates. Many customers qualify for 0% APR promotional periods. We also accept all major credit cards and can provide detailed quotes for insurance claims when door replacement is needed due to damage. Contact us for a free estimate and financing pre-approval.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door installation takes 4-6 hours. This includes removing the old door, installing the new door and tracks, setting up the opener, and testing all safety features. We always schedule a full day for installations to ensure quality work without rushing. After installation, we walk you through operation and maintenance procedures.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes lubrication of all moving parts, inspection and tightening of hardware, balance testing and adjustment, safety sensor alignment check, cable and spring inspection, track cleaning and alignment, weatherstrip inspection, opener testing, and a complete safety check. We provide a detailed report of any issues found and recommendations for future maintenance or repairs.

Question 6

Do you provide emergency services?

Accepted Answer

Yes, we offer 24/7 emergency garage door service. When you call our emergency line, a technician is dispatched immediately—typically arriving within 60-90 minutes depending on location and current call volume. Emergency services are available for broken springs, doors stuck open or closed, damaged panels after accidents, and security concerns. Emergency calls are handled at standard rates with no hidden fees.

Question 7

What warranty do you offer?

Accepted Answer

We provide a comprehensive 3-year warranty on all labor and workmanship. Parts warranties vary by manufacturer but typically range from 1-5 years for most components and lifetime warranties on many premium doors. Springs carry a specific cycle warranty based on the type installed. We honor all manufacturer warranties and handle warranty claims directly, making the process seamless for you.

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